How To Feedback Problems Efficiently

In our daily life and work, we will encounter many problems. Especially at work, when we encounter problems, we will habitually report to our superiors. Many people simply take the problem to their superiors, say the phenomenon to their superiors, and then wait for their superiors to give solutions. The actual situation is that after we raise a question, the boss will further ask the reason or solution according to the phenomenon we raise. At this time, the person who simply brings the problem to the boss will be in an awkward situation.

There is such a case.

There was a gold plating defect in the process of making a gold plate. The technical personnel changed the process to solve this problem, but after the later process change, they did not write the application form to change the detailed list of data in time, resulting in the production of the base plate according to the old data on the site. As a result, all the printed circuit boards were scrapped, and the delivery time was only 5 days. The person in charge reported the matter to the leader and hoped to get assistance.

However, when the leader asked him whether he was sure of the cause or whether he had any countermeasures, he had no idea of the cause of the incident and had to stand there awkwardly. The result was that the leader found the relevant personnel to investigate and confirm the whole matter, which not only did not solve the problem well, but also greatly affected the efficiency.

The way of raise problems like the above is invalid.

So how to achieve effective feedback?

The real effective feedback is to explain to the leaders with the solutions and the results of the investigation. Simply taking feedback with phenomena or problems will become a complaint. Complaining doesn't do anything except vent emotion, and it will give people an unprofessional impression if it is put into work.

Why should we find the reasons or countermeasures after the investigation to feedback? On the one hand, in the process of investigating the causes, we can gain an accumulation of knowledge, which is of great benefit to improving our own ability; On the other hand, after investigation and confirmation, we can find out the causes and consequences of the whole thing, and then we can find the countermeasures quickly when we report to the leaders, and implement them quickly to improve the efficiency.